From the office to the field, J Bar promises excellent customer service.
Customer service is more than just speaking to customers and putting in orders. At J Bar, we take pride in the service we provide for our customers and strive to make their experience the best it can be from the initial phone call; to the delivery of our product; and then to the continuing service of those products and addition of different sites.
Each of us has a hand in customer service. Each department has its processes on how best to communicate with customers to acquire and maintain their business.
Our customer service representatives begin the process by making first contact with the customers who call for our services. They gather information about which assistance is needed, the job site or event that the services are for, and how many of each unit the customer needs. This initial phone call is the time for the caller to get enough information for all of their questions to be answered.
Being a small town, family-owned company, J Bar prides itself on cultivating strong customer relationships. While we give information to the callers, we speak in a friendly manner and get to know the customer. Many of our callers end up being longtime customers who eventually know our salespeople by name.
This is special in that the sales side of the team does all of its work over the phone or through the computer; we don’t get to see customers’ faces as often as others do, so we find it important to let them know that they matter to us in any way we can.